Deeply Disappointed – A Traumatizing Experience at a Time That Should Have Been Joyful This was our third time at this hospital — our first two daughters were born here, and we returned hoping for the same level of care. What we got instead was the most shocking and disheartening experience we’ve ever had. No improvements in years. The rooms are still outdated, with worn-out furniture and an unpleasant, musty smell. No signs of renovation or basic upkeep — just decay. Unsafe and unhygienic environment. My wife was taken for surgery through a corridor under active construction, with ladders, dust, and no safety protocols whatsoever. She was also brought back with our newborn through the same hazardous path. How is this acceptable for a mother post-surgery — or worse, a newborn’s first exposure to the world? Absolutely no regard for patient rest or recovery. The very next day, the floor was echoing with loud drilling and construction work. My wife — who just gave birth — was trying to rest, only to be startled awake by the unbearable noise. We were never informed this would be happening. Disrespectful and rigid billing practices. Even after informing the hospital about our card limit and having prior history there, they demanded an upfront RM17,000 or they wouldn’t proceed with surgery — despite the surgeon agreeing we could top-up later. The delivery ended up costing RM20,000 — for what exactly? Dusty hallways and zero peace of mind? The only saving grace was our incredible doctor, pediatrician, and anesthetist — truly compassionate professionals who deserved a far better hospital to work in. I never imagined we’d leave a hospital faster than planned because of the mental toll it took on my wife, adding to her postpartum distress. This hospital needs to seriously rethink its priorities — because no amount of skilled doctors can make up for a system that’s failing mothers and newborns when they’re most vulnerable.

Hospitals today need money to operate we get that, but when hospitals lack concern, empathy and only ask question, mode of payment, it becomes a business only enterprise. This lack of emphathy is lacking across most of the division. The doctors are still of good quality, but the support system needs to buck up. Special mention to the anesthesiologist who was fullfilling her role as a doctor, showed empathy and even called.

I had an excellent experience at Pantai Hospital Kuala Lumpur. From the moment we arrived, the staff were attentive, professional, and genuinely caring. The registration and admission process was smooth and well-organized, and the nurses on the ward were incredibly responsive and kind. Special thanks to Dr. [Doctor’s Name] for the thorough explanation and for making us feel reassured every step of the way. The facilities were clean, modern, and comfortable — everything from the rooms to the canteen and waiting areas felt well maintained. I truly appreciated the way the hospital team balanced medical professionalism with human warmth. This made a stressful situation feel much more manageable. Highly recommended for anyone looking for quality private healthcare in KL.

The worst and most terrifying experience of my life — all because of the anaesthesia doctor Before the procedure even started, the anaesthesia doctor let me suffer in so much pain. It was extremely unprofessional and traumatic. I expected care and compassion, but got none. To make things worse, the hospital admission process was a nightmare. It took over 6 hours just to get a room. First, they said the delay was due to pending insurance GL. Then they said if I wanted it fast, I should pay on my own. But after I agreed to self-pay, they suddenly told me there were no rooms available. Lousy coordination and terrible service overall.

Excellent service by Nurse Akma always who is ever ready to help fix my appointments with Dr Gopinathan Raju. She is polite and helpful. The Doctor is very caring and explains any questions I have very patiently and professionally, using aids and sketches. He goes beyond the call of duty to ensure I understand my medical problem clearly and the treatment required to alleviate my chronic pain. I leave the clinic happy and satisfied with peace of mind after every visit. Always a pleasant experience. Thank You and God bless.. 🙏🏼