Hospitals today need money to operate we get that, but when hospitals lack concern, empathy and only ask question, mode of payment, it becomes a business only enterprise. This lack of emphathy is lacking across most of the division. The doctors are still of good quality, but the support system needs to buck up. Special mention to the anesthesiologist who was fullfilling her role as a doctor, showed empathy and even called.

Terribly long wait for the ortho doctor to sign off on a GL letter. It took FIVE hours for him to sign of on it and for his admin staff to submit it. We’re still here waiting for the GL to be approved. Private hospital no diff from gov hospital in terms of wait time.

The worst and most terrifying experience of my life — all because of the anaesthesia doctor Before the procedure even started, the anaesthesia doctor let me suffer in so much pain. It was extremely unprofessional and traumatic. I expected care and compassion, but got none. To make things worse, the hospital admission process was a nightmare. It took over 6 hours just to get a room. First, they said the delay was due to pending insurance GL. Then they said if I wanted it fast, I should pay on my own. But after I agreed to self-pay, they suddenly told me there were no rooms available. Lousy coordination and terrible service overall.

Having been hospitalized in Columbia Asia, Prince Court and now Pantai, I can say this is the best experience I’ve had considering all aspects like doctors’ professionalism, service quality, medical staff, facilities/amenities, hygiene and food service. I was fortunate to be assigned to the newly renovated Deluxe Single room. Before admission, the staff gave a heads-up there would be drilling sounds during my stay due to renovation and asked for our understanding — that’s thoughtful of them — goes to show their priority for customers. Most of the amenities from hand sanitizer to sink are sensorized. Lighting modes are also adjustable by several buttons, depending on how bright you’d like your room to be. I went through a smooth bile stone removal surgery that took 2.5 hours, under the professional hands of Dr Lim Kin Foong and Dato' Dr Sylvian Das. Post-op care was stellar, with helpful nurses checking in from time to time. I was also assigned a physiotherapist to guide me through short walks and some light breathing exercise twice a day to prevent blood clot or complications. A cherry on top for me as I didn’t expect it. One lovely gesture that surprised me was the hospital sending a small gift pack containing Amazin’Graze nuts and fruits on the second day of my surgery. Satisfied with my stay and the care I received here. Wouldn’t hesitate to recommend this hospital to family and friends around me. Keep up the splendid service and facilities!