Hospitals today need money to operate we get that, but when hospitals lack concern, empathy and only ask question, mode of payment, it becomes a business only enterprise. This lack of emphathy is lacking across most of the division. The doctors are still of good quality, but the support system needs to buck up. Special mention to the anesthesiologist who was fullfilling her role as a doctor, showed empathy and even called.

Terribly long wait for the ortho doctor to sign off on a GL letter. It took FIVE hours for him to sign of on it and for his admin staff to submit it. We’re still here waiting for the GL to be approved. Private hospital no diff from gov hospital in terms of wait time.

The worst and most terrifying experience of my life — all because of the anaesthesia doctor Before the procedure even started, the anaesthesia doctor let me suffer in so much pain. It was extremely unprofessional and traumatic. I expected care and compassion, but got none. To make things worse, the hospital admission process was a nightmare. It took over 6 hours just to get a room. First, they said the delay was due to pending insurance GL. Then they said if I wanted it fast, I should pay on my own. But after I agreed to self-pay, they suddenly told me there were no rooms available. Lousy coordination and terrible service overall.

I recently visited PHKL and met Dr Rama Krsna (Oral Maxillofacial surgeon) for a non healing ulcer. He was well informed and explained thoroughly about what needs to be done. He was very approachable and listened patiently. Immediately, I knew im being treated by the best. Going for minor surgery did not make me feel nervous. Prior to my minor surgery, everything was well arranged by nurse Kamilish and the admission process in Block B was very smooth. The room was new, spacious and clean. Dr Rama Krsna and his nurse were so supportive towards me and my family. On the day of my minor surgery, I was greeted by Anaestesilogist Dr Anita. She was friendly and made me feel very comfortable. All the nurses who attended to me during my admission and surgery were polite and caring. I wish to thank you all for the awesome service and care. Best wishes from Madam S.S. Abd