夫が階段で顔から転倒してしまい、その結果三本の歯が欠け、その破片が唇や歯茎に刺さってしまい、また転倒の衝撃で大きく唇を切ってしまった為、パンタイ病院のemergencyに行くことに。 着いたのが14:00、顔の下から半分が血だらけで歯の破片が歯茎や唇に刺さってるというのに、ただ座って待っていろと言われました。 目の前で血が流れ続けているのに何もしてもらえず、旦那は自分の手で顔を押さえていました。 我慢の限界で「ガーゼで何かしてもらえませんか？」と尋ねたら、見事”ガーゼだけ渡され”、旦那は自分自身でその渡されたガーゼで口元を覆うはめに。 傷口を消毒したり誰かが診察するとこもなく、ガーゼだけ渡され、結果、夫は自分自身でそのガーゼを口に3時間も当て続けました。 またもう一つ腹が立ったのが、私たちが支払いはAIA保険を利用したいと伝えたら『ok、保険会社から確認が取れたらね』と言われたので、「とりあえず診察だけでも先にしてくれ」とお願いすると、『あー、AIA保険会社が担当の医師が今は不在だからできません』と言われました。こちらの病院は各保険会社の専属の医師でないと、他の保険を利用している患者さんを診てくれないのですか？ マレーシアのお決まりの悪い癖の『wait wait, later later』で結果19:00までただ椅子に座っていました。なぜならこれまた彼ら特有の『the doctor is on the way』の言葉を素直に信じていたからです。 我慢の限界が来て、「もう他の病院に行きます！」と申し出ると『だめだめ、もうシステムに入ってるから』と言い訳され「じゃあ保険はいい！実費で払う！！」と言うと、なんとそこからすぐさま旦那を手術用の服に着替えさせ、手術室に連れて行ったのです。結局お金の問題なのですか？患者の命や痛みよりお金の方が大切なのですね、この病院は。 そして担当した整形外科の医師、こちらも最低です。 「どのような手術をするのか」→『診てみないとわからない』「どれぐらいかかるのか」→『長くなるかもしれないし短いかもしれない』「傷は残るのか」→『彼次第じゃない？』 なんですか、この対応は？ パニックで不安な私たちに対するこの対応に憤りしかありません。 また術後、その医師は姿を現すことはなく、どのような手術をしたのか、どのようなケアをした方がいいのかアドバイスさえもしてくれませんでした。 結局全て終わったのは23:00です。 これはあくまで大きく裂けた唇の手術です。欠けた歯の診察、歯の破片が刺さった歯茎の治療は一切されていませんでした。 この日は入院し翌日の昼過ぎ旦那を訪問すると、未だに歯科医は見に来てくれていないとのこと。看護師さんに、いつ先生は診に来てくれるのかと尋ねると『午後！』とだけ。 歯科医が結局来たのは18:00。 挙げ句の果てに言われたのは、『この欠けた歯を治す機械がうちにはありません』 は？ もっと早く言ってくれればその日のうちに他の病院に行って治療できたはずです。 しかも最悪なのが、旦那の保険会社の担当者曰く、病院に朝電話かけた際『機械はある』と言っていたそうなのです。 また整形外科の医師も一度も術後検査に来てくれませんでした。 縫った唇を消毒してくれることも一度たりともありませんでした。 もうこんな病院で時間を無駄にしたくなかった私たちは「ここから出ます今すぐに。手続きしてください」と言いパンタイ病院あるあるの長時間のお会計で、見た診療証明書を見ると”担当した整形外科医が2回も部屋に来た”ことになっていたのです。一回の訪問でRM150取られそうになりました。 旦那の入院一日目、看護師さんしか来ませんでした。しかし、誰も傷口のケアをしてくれませんでした。 もう絶対にこの病院には来ませんし、誰にもお勧めしたくありません。 I don’t want to give even one star… My husband fell on the stairs and fell down from his face. His 3 teeth got cracked, some pieces of cracked teeth went to his gum and lips, his lips were opened widely and bled a lot. ①We went to emergency at 14:00, he was bleeding crazy, no one helped him and just told him to sit down. He was covering his mouth with HIS HANDS, because they didn’t give him any gauze or something to apply from infection. We couldn’t stand their service, so told them” please put him gauze to prevent from any infection”, then they gave ONLY gauze itself!!!!!!!! My husband put the gauze to cover his mouth BY HIMSELF. ② when we mentioned that we want to use AIA for insurance, and they said “there is no doctor who is in charge for AIA now”. I was like….huh!? If the person uses different insurances, other doctor can’t check him??? What kind of rules?? ③ we waited until 19:00 since they kept saying that “ doctor is coming”. But we couldn’t wait anymore , so requested to leave. Also we said “ we will pay first without insurance, so just proceed with treatment”, then finally they took action. It seems they concern about money more than patients’ life or pain. ④ “Plastic Surgeon doctor” you are very unkind person. We were panic, not sure what will happen, waited for so long. Just wanted to be reassured. These are the answers what he made to our questions. 1. How long will it be?- “it depends” 2. What kind of treatment you’ll make? “ I don’t know I’ll see first” 3. Will it be scard? “ it depends on your husband how he takes care” Are you serious? What kind of doctor is he?? After all, we never got any information what he has done and any advice for the wounds from him. Actually we have never seen after the surgery. ④ dentist didn’t treat my husband’s broken teeth on the day. No one showed up on the day. Next day, when finally came was 18:00 and imagine what he told my husband. “ oh….There is no facilities here. Please go somewhere else. What?! You could’ve told us much earlier, now it’s 18:00, what dentist opens at this time?? You made our time wasted here. ⑤ Bill… It says “ DOCTOR VISITED TWICE”. CHARGED RM150 PER VISITING. Over my husband’s staying in this hospital, Nobody checked his wounds AT ALL, not even once. At least, nurses were helpful. after all, hey charged us almost RM13,000! Don’t go pantai.

Hospitals today need money to operate we get that, but when hospitals lack concern, empathy and only ask question, mode of payment, it becomes a business only enterprise. This lack of emphathy is lacking across most of the division. The doctors are still of good quality, but the support system needs to buck up. Special mention to the anesthesiologist who was fullfilling her role as a doctor, showed empathy and even called.

Terribly long wait for the ortho doctor to sign off on a GL letter. It took FIVE hours for him to sign of on it and for his admin staff to submit it. We’re still here waiting for the GL to be approved. Private hospital no diff from gov hospital in terms of wait time.

The worst and most terrifying experience of my life — all because of the anaesthesia doctor Before the procedure even started, the anaesthesia doctor let me suffer in so much pain. It was extremely unprofessional and traumatic. I expected care and compassion, but got none. To make things worse, the hospital admission process was a nightmare. It took over 6 hours just to get a room. First, they said the delay was due to pending insurance GL. Then they said if I wanted it fast, I should pay on my own. But after I agreed to self-pay, they suddenly told me there were no rooms available. Lousy coordination and terrible service overall.

My wife and i (we are both doctors) just had our baby born in this hospital. We were under the care of the amazing Dr Lavitha Sivapatham who went above and beyond throughout the six months of care rendered. Excellent explanations, excellent surgical skills with an invisible scar post Caesar and excellent care throughout. We had seen five different OBGs from different hospitals around Klang Valley and she was the most reassuring and confident, with glowing reviews from fellow doctors. The Anaesthetist was Dr Joseph Manavalan, very reassuring hands and a calm voice amidst stressful moments. Thank you too to our Neonatologist, Dr Anushree for the safe care of our baby girl. Wonderful staff nurses, lactation and nursery nurses and physio/ rehab of both antenatal and postnatal c3. Excellent care from beginning till the end at the billing staff. Money well spent 🌟🌟🌟🌟🌟