Being a Top 250 hospital but poor in responding their late patient’s family members complain. Requested the late patient’s family member to join a face to face meeting in Nov 2023 for explanations but not allow the key medical officer who last assessed the late patient to attend and provide the explanations, but just simply sent a rude, unprofessional assistant medical officer Dr Lee TC who did not involve in the incident to “explain on behalf” and shout to the late patient’s family. The irresponsible surgeon Dr Chong HY talked differently in front of the doctors and when he was in ICU. He even denied what he told told to the late patient that she must immediately look for him if she not feeling well after discharged. We been requested his clinic assistant to contact him informing the situation of the late patient but he refused to assess her in person with reason he was outstation! (He not even asked another surgeon help to assess her!) No conclusion in the 3 hours meeting and there was no follow up at all from the hospital after the meeting. The late patient’s family sent an follow up email in Jan 2024, and customer service acknowledged it on 3-Jan. However, there is no reply after 2 months past but they claim their standard turnaround time is 14 days!!