I was admitted to SJMC for a pretty major abdominal surgery. The surgery involved 2 surgeons. Dr Lee Say Fatt the Primary Surgeon and Dr Ong Kee Thiam. This review is going to be a long one, so I am going to break the review into several parts. Here goes: Pre-Operation Treatment/Consultation with Dr. Lee Say Fatt: I am “Speechless”. He is extremely experienced and professional. The man created and maintained his own website and his website contains tonnes of information on Women’s Health. The website gave so much information which I could absorb in my own time, and it was extremely clear. He assured both me and my extremely stressed-out husband that everything will be ok and he do not foresee any complications during the surgery. Post-Operation Care with Dr. Lee Say Fatt – 9th Aug to 14th Aug 2023: I can assure you, you “Do Not Need” to worry about Dr Lee not doing his post-operation visits. Peace of Mind is what you are going to get. Attentiveness and Care are the 2 things that come across very strongly with Dr Lee. The “man” “CARES”. By 8:30am he is already in your room to check up on you and the afternoon visits will vary between 2:30pm and 4.00pm if memory serves me correctly but never later than 4pm. Probably because he has surgeries in the afternoons. He’s visits include Weekends and Public Holidays!! Post-Operation Care with Dr. Ong Kee Thiam – 9th Aug to 14th Aug 2023 You will be getting similar Attentiveness and Care from Dr Ong. By 10:30am he is already in your room to check up on you and the afternoon visits will vary between 2:30pm and 4.00pm if memory serves me correctly but never later than 4pm. He’s visits are quick but good enough to give you an overall understanding of your condition. Operating Theatre Team: Kudos to the Operation Theatre team, you are the best especially a Chinese lady who made me laugh, made me so relaxed by telling me that everything will be ok and I will be taken care of, I have nothing to worry about and most importantly, they were very gentle with me. I will be lying on a not-so-comfortable surface for the next 2+ hours, but I was treated well and with respect and not just a piece of meat. For that, I am extremely appreciative and grateful. Also, many thanks to the team in Post-Recovery Room. Nursing Team on the 3rd Floor North Tower – Maternity Ward: I was in extreme pain. The pain level was 15 out of 10. Knowing this, they work very fast to settle me in for the night. They were extremely attentive and very responsive when I rang the bell for them to assist me. Yes, it’s their job but they do it with a level of Professionalism and Kindness that make you feel comfortable, and you know, they will look after you. They were extremely polite no matter what time to ring for their assistance. I stayed for 6 days and throughout my stay, I have “Never Heard a Raised Voice”, and “No Irrigation or Arrogance in Their Mannerism”. Thank you so much. Food Services: A very special Thank You to Ms. Chithi. So cheerful, so attentive, and she makes sure I eat so I can keep up my strength. I can't ask for more. Keep up the awesome work and Thank You so much 🙏 Summary: I must say, I am impressed. The entire team played a major role in my speedy recovery. Kudos to SJMC Training Department & Quality Department, you guys really trained the support team well! You should be so proud that all the training has paid off with a very satisfied customer. Keep Up The Awesome Work guys!! Yours Sincerely, T.P. Hong Room 355 (9th August to 14th August)

I had a day car procedure done with Dr Lee Say Fatt and the whole team of nurses, doctors as well as hospital staff including concierge were great. They were attentive, kind and helpful. Made the experience at the hospital less scary and extremely pleasant.

Very good and kind doctor. Doctor advices the best for the patient I am very much recommending Dr. Lee Say Fatt. The best doctor.

Dr. Lee Say Fat is a good OBGYN. His vast experience help many women in this world suffering heavy menstruation and irregular menstruation. Also thanks to his team of nurses at the clinic station, they are all extremely helpful. 👍🙏👍🙏👍

Many doctors I’ve seen before from SJMC are awesome such as Dr Lee Say Fatt, Dr Tang Boon Nee, Dr Goon to name a few. But of course there are bad eggs such as Dr Chandran the ENT outpatient doctor whom I saw today who removed two micro bit of ear wax from my outer ear and prescribed Aerius tablets and the bill amounted to Rm1,107.90. When I went back to see the doctor, he asked me how much I was willing to pay to which I replied that consultation and removing simple ear wax should not be more than RM350 and the total should be less than RM500 considering and understanding that it’s a hospital, which he agreed. However when the bill came back it was not as agreed. It still came up to a total of RM6** and the nurse said the doctor did not agree and it was not expensive. After which she asked me to speak to the manager (whom I did not get the name as he was wearing a white shirt but without a name tag) and his reply was let him check with the doctor as it was ‘up to the doctor to state his price’. This is the unethical part I find of the doctor, nurse and manager. They cover up for each other. Although in the end the price for consultation and removal of ear wax was reduced to RM357 and the total was reduced to RM490, I still feel that this matter of unethical behaviour and handling of this sort of behaviour should be brought to the attention of the hospital and the public-charging unreasonably exorbitantly on part of the doctor and telling the patient that ‘let me check with the doctor as it is up to them to charge’ is not the right method of handling on part of the ‘manager’ as well. It does not make sense that for a simple ear wax removal, the doctor split it into two irrelevant codes namely removal of foreign object and suction cleaning amounting to RM370 for each. It is also amusing that he defined ear wax as a foreign object in the bill. And mine was also to do with the outer ear not the middle ear. Am doing my part as a patient and long standing customer to bring this issue to light but it is up to you if you wish to keep your unethical doctors as this will eventually affect the culture of your hospital.