Should be zero stars, but since I can't post without stars, I'm giving one. The service was very poor, rude, curt, and unfriendly, especially on the 2nd floor. For such a large hospital, the prayer room is only 1x1m (very small). Regarding Dr. Andrew Lim, the ophthalmologist, according to my sibling who had cataract surgery with one eye replaced with a normal lens (MYR3700) and the other with a progressive lens (MYR6000), during the operation, their eye was not anesthetized, causing them pain during the procedure. When they said 'istighfar' (seeking forgiveness from God), the doctor got angry and told them to be quiet, quiet (like a small child). As for the results, so far, my sibling's eyes are doing well and the outcome is good. I do not wish to return to Island Hospital.

I went to Island Hospital, last July 2019, to check my right eye, that haves Bloody Retina and had been Avastin injected 4x. Doctor Andrew Lim said, can not be injected many time, must be by Laser. I agreed and he offers me, ALSO to operate my Cataract. I agree too. Then after 1 week, my right eye, becomes worst, then I ask him, he said he ONLY operated Cataract. So I am very disappointed, I went to Penang, to heal my right eye and only got Cataract Operation, that is not my intention ! So I must Avastin inject AGAIN in Jakarta. No any written answers from Hospital although i complain about that.

The optalmologist Dr Andrew Lim is a very good Doctor & awesome. Spending time with patients to explain well about the issues to the patients. Very good surgeon especially for cataracts implants. My mum totally blind 100% on one side & only 50% on the other side due to cataract & now perfectly fine. Highly recommended.

The hospital building is brand new, clean, modern. Nurses, staffs and doctors are friendly. My mother visits doctor Andrew (Ophthalmologist), for the first examination cost us a total of 649RM include medication. The consultation itself is 290rm The examination are many, optic eye pressure , funduscopy, etc all adds up to 649RMB For insurance reimburse, if you need the doctor to fill out the form, it cost an additional 50RM. And for the result of examination, you could only request it by email since they don't print hardcopy. The downside is that for insurance cost you additional fee for filling out the form And, when waiting, no queuing number so we don't know when our time is or how long it takes, and they call you with small voices. Can't say the same for the in patient (rawat inap) .

I brought my mother to see Dr. Andrew, an ophthalmologist, and we were the first in line. However, other patients were seen before us. When I inquired with the nurse at the examination station, she told me to wait because the eye scan results were not yet available. I asked how we could be called if the results weren't ready. The nurse snapped back, 'Ask the nurse at the front.' I went to the front to ask, and they couldn't find the file. I returned to the examination nurse, who said the file wasn't there. The nurse became angry, insisted it was there, and went to the front to look for it. It turned out it wasn't there. Only after about 10 minutes was my mother called for the eye scan. I wanted to accompany her but was not allowed. My mother later told me that her head was pushed and pressed, and the nurse said, 'My hand hurts from holding your mother's head.' Does this mean her hand hit my mother's head so hard that it hurt? If she didn't hit/press too hard/push forcefully, her hand wouldn't hurt – that's just logical. I didn't witness it myself, but I cannot accept such rough treatment. My mother is 72 years old, her hearing is poor, her eyesight is poor, she doesn't understand foreign languages, and she has had head surgery. People working in the medical field should have compassion. I don't know the nurse's name, but I can describe her as a female, of Indian/Malay ethnicity. I hope you reap what you sow. To the hospital administration, if there are no improvements in human resources, you will lose your patients. I urge all patients worldwide, if you experience this, fight back. You need treatment, but you are also paying. I am paying money not for my elderly parent to be mistreated. Remember this, Island Hospital.