My experience at Pantai KL fell short of every expectation and more. I went in for a day care procedure. I'm from Sarawak and handling insurance stuff wasn't possible at all from a distance. Thankfully I arrived 2 days before my intended procedure schedule and was able to submit my admission form early. The next day I waited for their call but nothing came through despite the hospital reassuring me it would. I tried to call them and even message the admission line that was provised the day before. Nothing. I went in the next day at 2pm as requested for early admission. Tried to sort out my insurance then, but the hospital didn't get a response from my insurer so they chased up. When they finally did, the insurer had rejected it due to the hospital been taken off the panel recently. And yet, the hospital couldn't tell me that despite detecting my insurance provider 2 days earlier. Across the board, I felt 50% of their staff were very newly onboarded. Blur and unsure of many things. The atmosphere was just a general unprofessional vibe. Instead, slapping me with a big "pay & claim" deposit with no assurance of coverage. This was of course very stressful because the bill was bordering on 5 digits and I didn't plan for it since I tried everything to make it work beforehand. I got really upset and started crying (on hormones) frantically in the hallway about how messy everything was and how inconvenient/ unthoughtful/ inconsirate the hospital made me feel, especially after I've blocked out my entire week, booked flights, stayed at hotels just to attend to this procedure. I almost contemplated not to proceed until my mum offered to help me pay the bill first. Thankfully the procedure proceeded as scheduled. Things with my regular doctor was went smoothly and was largely uneventful. I finished the procedure at 550pm, woke up at 630pm. I was wheeled out of the ward area at 8pm. Moved to another secluded ward. No staff in sight. My last meal was 11am so I was really hungry. The sandwich that was promised never came. We went to check for updates at 9pm, 930pm. By 10pm I had enough of waiting so I decided to "discharge myself" out of frustration. Asked the nurses to remove my drip needle. Told them I was leaving. Only then everything started moving. I got my outstanding injection and antibiotics within 10 minutes. They told me I didn't have to wait for discharge or billings anymore (which btw closed at 9pm). They told me I only had to go to the pharmacy to pick up my medication. I was about to leave after the pharmacy, but realised I had no documents for the insurance claim that I now had to do because the hospital failed to informed me they weren't on the panel of Mediexpress anymore. We were directed to A&E to get an itemised bill. Got there and was told "sudah tak boleh" bill belum siap come tomorrow. Great. The whole experience really speaks volumes to the dysfunction and below average management of the hospital. Nurses complaining non stop about over working. Don't blame them. So disappointing and such a negative experience especially after a whole week of medical appointments I was so exhausted and I just can't wait to get home. I was given this last slip of paper to contact for my billings and claims. Very bad.

Worst service. It’s been nearly 4 hours I have been waiting for my turn to get an ultrasound done. Booked an appointment for a specialist, there was 1.5months waiting. When the days came for appointment. Yesterday after I am here they say it’s first come first, after waiting for 2.30 min they said You need a reference letter, even though it’s a follow up. Let it be for adult or with kids, same service. Yesterday came for a pediatrician too Doctor was suppose to come at 12pm came at 2.30, my baby kept crying

Deeply Disappointed – A Traumatizing Experience at a Time That Should Have Been Joyful This was our third time at this hospital — our first two daughters were born here, and we returned hoping for the same level of care. What we got instead was the most shocking and disheartening experience we’ve ever had. No improvements in years. The rooms are still outdated, with worn-out furniture and an unpleasant, musty smell. No signs of renovation or basic upkeep — just decay. Unsafe and unhygienic environment. My wife was taken for surgery through a corridor under active construction, with ladders, dust, and no safety protocols whatsoever. She was also brought back with our newborn through the same hazardous path. How is this acceptable for a mother post-surgery — or worse, a newborn’s first exposure to the world? Absolutely no regard for patient rest or recovery. The very next day, the floor was echoing with loud drilling and construction work. My wife — who just gave birth — was trying to rest, only to be startled awake by the unbearable noise. We were never informed this would be happening. Disrespectful and rigid billing practices. Even after informing the hospital about our card limit and having prior history there, they demanded an upfront RM17,000 or they wouldn’t proceed with surgery — despite the surgeon agreeing we could top-up later. The delivery ended up costing RM20,000 — for what exactly? Dusty hallways and zero peace of mind? The only saving grace was our incredible doctor, pediatrician, and anesthetist — truly compassionate professionals who deserved a far better hospital to work in. I never imagined we’d leave a hospital faster than planned because of the mental toll it took on my wife, adding to her postpartum distress. This hospital needs to seriously rethink its priorities — because no amount of skilled doctors can make up for a system that’s failing mothers and newborns when they’re most vulnerable.

Very good paediatric service. Dr Fu was amazing