My mother Cheah You, was admitted to Island Hospitcal Penang from 11/12/2022 to 23/12/2022, her ward number was 7102. We would like to express our gratitudes towards Night shift nurses name Logeswari, eveline, phik hoon and adeline for how professional and dedicated they were towards my mother. During the time while my mom was admitted, these nurses have been extremely patient and caring towards my mom. They are not only very attentive, but they went out of their way to comfort my mother and kept encouraging my mom and assuring her that she is on her way of recovery. My mom want me to delicate a special thanks to Logeswari due to her caring act of showering my mom after few days of admission. Prof Wong ( surgeon) & Dr Ng ( Ortho) are just amazing. They are so professional , lovely and helpful. You both made my days. We are deeply appreciative towards their kindness and we would like to take this opportunity to share this with you. All the best

Overall i have had good experience bringing my baby boy to island for check up. I also delivered my baby here and the service was good. Recently I was admitted for appendix surgery at A&E and the staff response and registration was very fast and smooth. The only downside which I experience recently was the follow-up to my surgery with Prof Dr Wong who is a good and efficient surgeon. I passed my card to the nurse at the clinic who did not mentioned I would need to register at the lobby. I only found out after sitting outside of the clinic for 2 hours. I had to wait for another 2 hours as i was the last to register despite being one of the early arrivals. My mistake was assuming the registration would be done by the nurse, which was the process done by my paediatrician Dr Hwang. The nurse took my card in the morning without mentioning anything, prompting me to wait for additional unnecessary hours. Perhaps would be good for the hospital to put a signage outside each clinic to show registration process as different doctors may have different process. *update: received a surprise call from island hospital a day after i posted this, who will schedule my next appointment for me. Appreciate the extra service in response to my comment here

Providing the worst customer service as a private hospital in Malaysia. Especially the attitudes of nurse and doctor. The Chinese nurse of Dr. Wong Twee Juat fails to protect patient privacy. She talks very loud to me and everyone around can hear my health condition. It feels disrespected to me. WITHOUT any action, WITHOUT checking my blood pressure, WITHOUT providing any medicine, and only consulting by Dr. Wong Twee Juat about the operation details in 10 mins it charges me a RM200 consultant fee. I asked patiently about my health condition only, their response for him is, : "Halo, don't be C Li la!". The response repeats 3 times. Haiz, I don't know why la, feel very disappointed to meet this Doctor. My mood was affected by the Doctor's attitude. Please, if you ok with his nurse and attitude, go ahead. Luckily I find another good hospital and operation go smoothly.

came here all the way from indo to cure my tumor the doctor and nurses is super nice and very informative, and imo the service is quite fast the nurses inside the operating room and ward is also nice and helpful thankyou so much Prof. Dr. Wong Twee Juat for your help, i’m very much healthy by now! oh and p.s every food in their canteen taste very good!

Overall i have had good experience bringing my baby boy to island for check up. I also delivered my baby here and the service was good. Recently I was admitted for appendix surgery at A&E and the staff response and registration was very fast and smooth. The only downside which I experience recently was the follow-up to my surgery with Prof Dr Wong who is a good and efficient surgeon. I passed my card to the nurse at the clinic who did not mentioned I would need to register at the lobby. I only found out after sitting outside of the clinic for 2 hours. I had to wait for another 2 hours as i was the last to register despite being one of the early arrivals. My mistake was assuming the registration would be done by the nurse, which was the process done by my paediatrician Dr Hwang. The nurse took my card in the morning without mentioning anything, prompting me to wait for additional unnecessary hours. Perhaps would be good for the hospital to put a signage outside each clinic to show registration process as different doctors may have different process. *update: received a surprise call from island hospital a day after i posted this, who will schedule my next appointment for me. Appreciate the extra service in response to my comment here