Here's a true account of my experience at KPJ 2, though this review is specifically for the staff member working in Diagnostic Imaging center on the ground floor. Didn't get her name, but she was young, short, and plumpish and wore a hijab. The one who exhibits exaggerated sweetness like inauthentic people do is the best way to describe her. Anyway, she assisted me while I was waiting for my appointment to get a CT and MRI scan at 4pm this past Thursday (24/7/2025), asked what issue I was having and I told her problems with my ears/hearing. A male Indian employee took over for my MRI scan, was nice and professional, and said the process would take about an hour. OK. He placed earphones over my ears and some music was playing at a low level, fortunately. About midway through, my scan was halted, and the girl was at my side, informing me that a stroke victim just arrived and they needed to put her in the machine for 20 minutes before continuing with my scan. I said OK, and went to sit in the waiting area. As she was walking past, I asked if I could eat something or not, unsure if any food would interfere with the contrast I hadn't been given yet. She said only water, and I began thinking what I could do for those 20 minutes as I was feeling restless. She suddenly said in melodramatic disgust, as though to insinuate that I was annoyed about having to stop my scan for a stroke victim and she was disturbed by my "behavior": "Sekejap, eeeehhh? Lima minit je." I looked back up at her, confused, as she hurried away. 5 minutes ke 20 minute, dik? Communicate properly and don't change information just to be dramatic. I decided to go upstairs to the Daycare Ward where I was placed that morning to get my bag and phone. On the way up, Ms. Huda from Audiology (great at her job), stopped me to ask how I was and we chatted for a few minutes. When I got to Daycare, (the nurse attending to was excellent and professional, by the way), she said she had to give me my medication as instructed by the doctor, and that my single standard room was ready to move to. When I went back down to Diagnostic, I sat down in the waiting area, and within 5 minutes the stroke patient was moved out. The weirdo suddenly appeared and said over me sweetly that I could resume my scan. She then added loudly in front of others in the room and with an infantile, almost psychotic giggle, "Saya ingat puan merajuk tadi!" Confused again. And then I realized she just has an abusive streak and the excessive sweetness/parenting tone is a way to confuse people about her personality. People like this will make anyone – a patient, coworkers, her employers, etc, look bad so long as they can show superiority. I responded nicely that I went to get my phone, and a nurse had to give me my meds. Weirdo was quiet. After she started the scan, the music level on the earphones was at a significantly higher volume despite her knowing that I had sensitivity with my ears. That plus the loud sounds from the machine were a lot, but I didn't make a fuss. Best not to say anything to people like this b'cos they're hoping for a bad reaction from you. Imagine putting your life in the hands of someone like this kid who easily projects her own behavior and childishness onto a complete stranger. Terrifying. KPJ 2 presents itself as a high-class hospital but this specific experience (and those other reviewers have highlighted in bad reviews) revealed that the low-class, uncouth temperaments of some employees is what ruins the hospital's image and standards. You need to send some of them to etiquette classes or have proper adult supervision. That includes the girl who processed me at the Admissions counter at 9am. Rolling your eyes like a 13 year old because I don't memorize other people's IC numbers when you suddenly ask for it is tacky. Not my problem and if you really want that info you can call their phone number that I provided and ask them for it. Wow, penat la kalau patient yang kena explain benda yang basic kat employees at a top tier private hospital. The end.