3 times admitted here so far everything is good.. Tks to doctor badrul and doctor sharifah for their good and kind treatment.. both are friendly.. Thing that need to be improve is foods and billing system during discharge/claim of deposit..

Its good with professional and experienced doctor. my wife and daughter were admitted here and thanks to dr bad and dr khoo for a good service. Having said that, few things could be considered into their account for improvement especially for management team such as to cut the time short just to get insurance release letter and as well as the menu and food serving will helps the rating a lot.

On 21 Oct 2024, I was at Regency Specialist Hospital Masai for a Colposcopy day surgical procedure. Firstly I would like to thank Dr Badrul Zaman and his team for their professionalism. Their top notch medical skills always made me feel comfortable and assured. However, my horrific ordeal occured when I was in the medical ward 2B-2671. When I was about to discharge from the ward approximately 430pm - 5pm, a plus sized female Malay nurse was assigned to assist me with the discharge procedure, including removal of the IV catheter needle from my hand, which caused me great pain, bruise, and suffering. I believe the normal procedure is to use 1 hand to gently hold down the needle position on my hand, and use the other hand to slide the needle out maintaining the correct needle angle. Instead, the plus sized female nurse handled my hand akin to how a 3 year old would handle a rag doll. Using only 2 fingers, and much brutality, she hastily plucked the IV needle out of my hand at an angle that dug into my flesh and caused much bruising around the exit point of the needle. I am absolutely appalled that someone of such amateur caliber, and total disregard for patients’ well-being, can be accepted as a nurse at your esteemed private hospital! I urge the hospital to send her for mandatory retraining of nursing skills.

Dr Badrul and Dr Seniyah very excellent when do consultation and explanation regarding the health conditions of my wife. Both Dr will answer every question patiently and explain to us very completely. Show the kindness, caring attitude and very polite with the patient. Both of them is really knowledgeable. Recommend everyone to come here to meet Dr at Regency. Congratulations for the excellent service. Keep it up. Customer service team at lobby also very helpful whenever I'm coming cause my wife needs to use wheelchair they help me to assist. Clinic Assistant Natasha Dr Badrul is very helpful always help and assist when needed.

Always come here to follow up my pregnancy under dr Badrul and yearly checkup at health screening centre.. their service is very good and excellent. I never regret coming here because the doctors are very professional eventho sometimes need to wait for long queue..