First and the last! Bad experience at ER. My 2 months old baby was confirmed RSV and that was day 5. Baby's chest was showing retractions and need urgent admission. We expect the process to be quick. But we were left in isolation room for 5 hours without timely check up on baby. Until my baby cried out hard and face turned purple, I carried my baby all the way out from the room to counter asked for help. But the doctor who attended to me was arrogant, Dr Anand. He listened to my baby's lung and said it was clear, but spo2 drop to 87 which is critical for baby. He tried to rest assure us but in arrogant way, claiming that condition is normal. It made us feel that, were we as parents just over reacted? When I asked why no timely check up on baby and we were left helpless in the room. Baby's cough was getting more frequent and hard. She couldn't drink any and kept crying. Out of surprise the doctor replied us that he was busy with many patients. The fact was when I attended to counter, the doctor was with his phone. When I requested for urgent help, the doctor doesn't seem well alarmed and didn't work quick on emergency procedure. I couldn't imagine, we were left in room without hourly check up, what would happen if we as first time parents missed out any abnormal sign on baby who just aged 2 months plus. One of the medical staffs even told me they couldn't do phlegm suction for baby at ER. Within 5 hours, there's no any quick medical assistance from paediatric unit. Until I alerted the staff that baby's condition get worsen, ER medical team only alert paediatric unit for help. Sorry that I insisted to transfer out to other hospital but I think I had made a wise choice. It seems that the handling way of ER needs improvement.

Taasha is very friendly. Dr. Lai Eng Meng is very good and a very nice doctor. Nurse Margaret is very good and caring, like a sister.

Best service, my child is Alhamdulillah recovering well. The nurses are very professional, and Dr. Lai from Pediatrics provided a clear explanation. The engaging staff member (Tasha) for the review also explained in detail. So far, everything has been excellent.

My son admitted to parkcity medical and we had a wonderful experience. The doctor were not only professional but also very kind and patient with my son, explaining every step of the process in a way that made we feel comfortable and less anxious. The nurses were exceptional—attentive, friendly, and always checking in to make sure he was doing okay. The hospital itself was very clean and well-maintained, and the facilities were modern and well-equipped. A special mention to Dr. Lai ( son doc ), physio lady (sorry i dunno her name) and pediatric ward staffs for going above and beyond to ensure my son had a positive experience. Their kindness and expertise truly made a difference for us. Thank you to the entire team.

Excellent service! Dr. Lai is the best pediatrician. 👍👍👍