
Laparoscopic Surgery · Urology
Dr. Allen Sim Soon Phang is a pioneering Consultant Urologist at Regency Specialist Hospital, renowned for his expertise in Endourology, Laparoscopic, and Robotic Surgery. A graduate with honors from University College Dublin, he honed his skills at Singapore General Hospital, directing Endourology for 15 years, and further specialized in minimally invasive surgery in Germany. Dr. Sim is celebrated for introducing Southern Malaysia's first da Vinci Xi robotic surgical system, performing over 150 robotic surgeries, and pioneering treatments like Prolieve Microwave Thermodilatation for BPH and high-power laser for stone treatment in Malaysia, having completed over 1,000 stone surgeries. He also serves as a robotic and laparoscopic proctor for renowned academies, advancing urological care across Southeast Asia.
Grace Yap
February 9, 2026 at 12:29 AM
Dr. Allen's explanations were very clear and professional, which is commendable. However, the overall patient experience was significantly diminished due to the nursing staff. Specifically, the nurses in the Day Care Unit were disappointing in both their professionalism and service attitude. When I merely inquired multiple times about the estimated recovery time, I was met with impatient glares from the nurses, which made me feel very uncomfortable. Furthermore, for a private hospital, it is unprofessional and below the expected service standard for private hospitals to require family members to push patients themselves for examinations, whether it be for X-rays or blood draws, without any assistance from nurses or staff. I hope the hospital administration will seriously review the nursing services and procedures in the Day Care Unit to prevent similar situations from occurring again.
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