I would like to share my experience during my admission to Gleneagles Hospital Kota Kinabalu on 12/04/2026. I was experiencing severe stomach pain and went to the Emergency Department around 8am. The team was incredibly helpful from the very beginning, including the front office staff, Ephraim, who assisted me in updating my details while I was in unbearable pain.
In the Emergency Department, I was attended by SN Roslina, Klestha, Hyerna, Dr. Chui, and the paramedic staff (my apologies if I have missed out anyone, as I had my eyes closed most of the time due to the pain). These were the staff who showed great attentiveness and care while I was in distress. A special thank you to Roslina, you were truly a source of comfort during my painful moments, from the yellow zone all the way until my transfer to the ward.
The nurses in Ward 7B: Marlina, Amirah, Fairuza, Jilly, Sylvia Tracy, Firdaus, Kelly, Flavia, Ahfizan, Elvie, and Emily: were incredibly kind, attentive, and compassionate throughout my stay. I would like to especially thank Amirah, Fairuza, and Jilly for being such a great comfort during one of my most painful moments. Amirah went the extra mile by helping me position a pillow over my abdomen to provide support when the pain was unbearable 😓 a small act that meant so much to me. Their responsiveness was also commendable, always attending promptly whenever I needed assistance.
Dr. Nagaraj was very prompt in reviewing me upon admission. I truly appreciate his clear explanation of my condition and the thoroughness of his assessment, ensuring that nothing was overlooked.
I would also like to extend my gratitude to the Endoscopy nurses, Nelly, Jacqueline, and Irra, for their reassuring care and clear explanations, which made the procedure much easier to go through.
Not forgetting the department managers, Steefiy, Jennefer, Annakerly, and Chin Su Yee, thank you for your kind visits and words of comfort during my stay.
Overall, I am deeply grateful for the care, professionalism, and compassion shown by the entire team.
