First time I came to this hospital to bring my parent for medical check up. I was suprised because i found that so many indonesian people came to this hospital. My first impression about this hospital was good at service. Nurse and doctors are professional. I also did medical check up, i went to ENT specialist, I remember the doctor was very professional and very kind. His name is dr victor. He gave a clear explanation about my disease. But at the end doctor recommend me to have a surgery. That was my first time surgery abroad. I remember that day was friday, i already prepare myself in the morning, i have been in regular room at that morning, the nurse take me to surgery room at 11 am, and then after moving to surgery room i have to wait about 3 hours before i got anesthessia. I realized and woke up at 5pm. So I spent a day for polip surgery. Overall i was satisfied with the service, but sometimes we need to wait for a long time, like in registrassion, waiting for medicine or even in the cashier. But there is an event where i should deposit my money before surgery, and after surgery the hospital paid back by my debit card, but the money didn't automatically transferred to my bank account. After i came back to indonesia i made a report to the bank and i have to wait for several days about 3 weeks to get my money back.

The (international) administration is good & efficient but the queueing system is messed up, registered to visit Dr Victor at 9AM only to meet him at 3PM

Nurses at Dr Victor ENT are so rude. Been here twice as medical rep and they tend to ignore me while im calling them for briefing

I had an excellent experience at Island Hospital, where my mother received treatment for a sinus infection. We were fortunate to be attended by Dr. Victor Ooi, whose professionalism and wise judgment were truly commendable. He responded immediately with the right treatment, ensuring my mother received the best care without unnecessary delays. His expertise and attentiveness gave us great confidence in the treatment plan. The nursing staff was equally impressive—attentive, caring, and efficient in their service. Their dedication to patient comfort and well-being made a significant difference in our visit. At the reception, we were assisted by Ms. Lillian Ang, a professional with a sharp and straight-to-the-point approach. Her guidance was clear, precise, and highly efficient, making the entire registration and consultation process smooth and stress-free. Overall, Island Hospital maintains a high standard of medical care with an outstanding team. From the doctors to the nurses and reception staff, everyone displayed professionalism and dedication. I highly recommend this hospital for those seeking quality healthcare services.

First time I came to this hospital to bring my parent for medical check up. I was suprised because i found that so many indonesian people came to this hospital. My first impression about this hospital was good at service. Nurse and doctors are professional. I also did medical check up, i went to ENT specialist, I remember the doctor was very professional and very kind. His name is dr victor. He gave a clear explanation about my disease. But at the end doctor recommend me to have a surgery. That was my first time surgery abroad. I remember that day was friday, i already prepare myself in the morning, i have been in regular room at that morning, the nurse take me to surgery room at 11 am, and then after moving to surgery room i have to wait about 3 hours before i got anesthessia. I realized and woke up at 5pm. So I spent a day for polip surgery. Overall i was satisfied with the service, but sometimes we need to wait for a long time, like in registrassion, waiting for medicine or even in the cashier. But there is an event where i should deposit my money before surgery, and after surgery the hospital paid back by my debit card, but the money didn't automatically transferred to my bank account. After i came back to indonesia i made a report to the bank and i have to wait for several days about 3 weeks to get my money back.