Overall, my experience was truly excellent from emergency till discharge. I would like to express my heartfelt appreciation to Dr. Chang Kök Chun, Dr. Kanesh Kumar, Dr. Lim Kim Piow, Dr. Rashidah, and all the other doctors who took care of me. Their dedication and expertise helped bring me through a very critical period, and I am deeply grateful. A special thank you to all the wonderful nurses at HDU and Ward 9A. They are truly angels who care deeply for their patients. I can only remember a few names—Gina, Jumariana, Vimala, Chong, and Chin—and I sincerely apologize if I have missed anyone or misspelled names. Every one of them deserves recognition for their compassion and outstanding service. I would salute all the nurses at Ward 9A & HDU. The nurses all provides excellent service. Another gem is wound care nurse Pn Aimi. She brings such positive energy and always gives her patients confidence. Her work is exceptional—she handles wound care with great skill, care, and attention. She also provides helpful advice and creates a calm, reassuring environment for her patients. As patients, we truly need people like her who uplift us and help us feel confident during recovery.she deserves recognition for her compassion and outstanding service. 6 star for her. Sunway hospital has the best Dr and staff. But disappointed with portal service, whereby I need to wait for more than 20 minutes above to bring me up for dressing. May be this portal service should be improved more and be efficient. May be waiting time can be 5-10 minutes. I would also like to highlight my experience with the registration and cashier staff at Level 7, Tower B, specifically Ms. Devananthinya. As a front-line staff member, it is important to demonstrate good customer service, including being approachable, maintaining a pleasant demeanor, and communicating positively with patients. Unfortunately, I felt that she did not show much interest in assisting patients during my visit. That said, I would like to acknowledge that the other staff members in the department are doing a good job, and I appreciate their efforts. I hope this feedback can be taken constructively and that service standards in this area can be further improved.

I recently underwent a microdiscectomy L5/S1 for my slipped disc at Sunway Medical Centre Velocity on 7 August 2025 under Dato’ Dr Mohd Hisam Muhamad Ariffin. From the moment I arrived until discharge, the care I received was nothing short of exceptional. Dr Hisam, my surgeon, is not only highly skilled but also compassionate and reassuring. He explained the procedure in detail and gave me full confidence that I was in the best hands. My heartfelt thanks also go to the anaesthesiology team, Dr Kanesh who kept me calm and comfortable before, during, and after surgery. Their professionalism and gentle approach made a huge difference to my experience. The operating theatre nurses and staff were outstanding — attentive, well-coordinated, and genuinely caring. The ward nurses and support staff were equally wonderful, ensuring my recovery was smooth, my pain was well-managed, and my comfort was always a priority. I am deeply grateful to the entire Sunway Medical Centre Velocity team for giving me such excellent care and helping me get back on my feet. You are all truly dedicated healthcare heroes. Thank you!