Editorial Policy
Health information must be held to a higher standard than other content. This policy explains how every type of content on MedLads is produced, what is machine-assisted, what is human-reviewed, and how to report an error.
Doctor profile data
Doctor profiles list specialties, procedures, hospital affiliations, languages, and credentials. This data comes from hospitals, public sources, and the doctors themselves. Doctors can claim their profile and correct or extend their information at any time. Where available, we verify and link credentials against public registers such as the Malaysian Medical Council (MMC) and the National Specialist Register (NSR).
Patient reviews
Reviews on MedLads are written by patients, not by us. We never write, commission, or fabricate reviews. Reviews from verified bookings are labelled accordingly. Doctors may respond publicly to reviews, and may flag a review for moderation, but cannot edit or delete patient reviews.
Review summaries ("What patients say")
Some profiles display a short summary of patient feedback. These summaries are generated with the help of AI under strict rules:
• A summary is only created when a doctor has at least 3 substantive patient reviews to summarize — fewer than that is an anecdote, not a summary.
• The summary is based exclusively on real patient review text. The AI is instructed never to add facts, opinions, or claims that do not appear in the underlying reviews.
• Summaries are regenerated automatically as new reviews arrive, so they reflect the current body of feedback.
• Profiles that do not meet this evidence bar do not display a summary.
• A summary is only created when a doctor has at least 3 substantive patient reviews to summarize — fewer than that is an anecdote, not a summary.
• The summary is based exclusively on real patient review text. The AI is instructed never to add facts, opinions, or claims that do not appear in the underlying reviews.
• Summaries are regenerated automatically as new reviews arrive, so they reflect the current body of feedback.
• Profiles that do not meet this evidence bar do not display a summary.
Health articles
Articles on MedLads are either written by our editorial team and reviewed by practicing clinicians, or authored directly by doctors on the platform. Every doctor-authored article is reviewed and approved by our editorial team before publication — drafts are never published automatically. Articles state who wrote them and, where applicable, which clinician reviewed them. Articles are informational and never a substitute for professional medical advice.
How we use AI
We use AI for two narrow tasks: summarizing genuine patient reviews (under the rules above) and translating content between English, Bahasa Indonesia, and Chinese. We do not use AI to invent medical content, reviews, or credentials. Pages whose only content would be machine-generated are excluded from search engine indexing by design.
Corrections
If you find an error on MedLads — wrong credentials, an outdated affiliation, a misattributed review — please email [email protected]. We investigate every report and correct verified errors promptly. Doctors can also claim their profile to correct information directly.