Hari pertama saya di sini terasa menegangkan karena tetangga yang tidak bertanggung jawab (berbagi kamar 2 tempat tidur), tetapi segalanya berubah menjadi pengalaman menginap yang hampir sempurna bagi kami. Kami berterima kasih kepada Bapak Mani karena telah meyakinkan kami akan pelayanan yang lebih baik, yang memang beliau berikan, dengan luar biasa. Terima kasih banyak kepada tim di sini dan kami menyukai apa yang kami lihat di sini. Anda telah memenangkan hati kami. Biasanya makanan rumah sakit terasa hambar dan biasa saja, tetapi tidak di rumah sakit ini. Koki mereka telah mengakui masukan kami mengenai 'terlalu asin' dan sejak saat itu, makanan menjadi sangat lezat, beraroma, dan kami sangat terkejut melihat hasilnya begitu baik. Tepuk tangan lagi untuk Tim Katering karena telah menyajikan Makanan Barat Bintang Lima setiap hari, yang merupakan favorit kami! Hanya berharap rumah sakit ini dapat konsisten dalam pelayanannya untuk semua pasien mendatang dan anggota tim Anda adalah kunci kesuksesan Anda. Mohon jaga tenaga kerja muda Anda. Terima kasih banyak kepada - Bapak Mani, Puan Siti, Mbak Ranveer, tim MD6, Tim Katering, Tim Kebersihan karena telah memastikan tempat sampah dan toilet kami bersih. Tidak dapat menyebutkan begitu banyak nama di sini tetapi dalam surat terima kasih saya kepada Bapak Mani telah terungkap semuanya. Saya akan kembali untuk memeriksa Anda, teman-teman! Kepada Tim HR, mohon berikan penghargaan kepada Tim Perawat MD6. Kerja keras mereka layak mendapatkan tepukan besar di pundak mereka yang sudah berat. Sekali lagi, rasa hormat dan cinta terdalam kepada Dr. Khoo atas pekerjaan Anda yang luar biasa. Terima kasih kepada Dr. Tan (anestesi) atas dosis yang tepat dan intubasi yang sangat baik kepada pasien dengan tiroid. Tidak ada rasa sakit sama sekali setelah bangun dari operasi. Ahli lain di rumah sakit ini. Kepada Dr. Nagapan lainnya (anestesi), penilaian Anda terhadap tiroidnya dan penjelasan sebelum operasi sangat baik dijelaskan meskipun ada kegugupan pada hari operasi. Tapi, Anda berhasil! Hore! Terima kasih kepada semuanya, kami meninggalkan tempat ini setelah 4 malam dan akan merindukan senyum dan keramahan Anda. Tuhan Memberkati!

Nurse, facility & services: 5 ⭐ Food: certain meals can be too salty. 4 ⭐ Admissions & discharge in respect of insurance claim: very slow. I had to wait 6 hours before being given a bed. Discharge process takes time too or maybe the doctor was trying to rip off my insurance because i was hold for another day despite me being very clear i wanted to be discharged the day before. 3 ⭐ Asyraf from Radiology: very kind, gentle & considerate. He's so respectful to me throughout his service. 5 ⭐ Amirrul from Rehabilitation: the best physio experience ever. He explains & shares so many things to me. I gain a lot of useful knowledge from him. He also encourage me to do take-home exercise every day. Please raise his salary 👏🏻 1000⭐ Dr Malini from Sports Medicine: she assessed my condition gently and thoroughly and then proceed to explaining the whole situation VERY CLEARLY. I appreciate her using simple terms & not overwhelmed us by jargons. Love that! 5 ⭐ Dr Muru from Orthopedic: he was kind in the beginning & explain my condition nicely. But when he hold me for another day in the ward with an excuse that it's already night for discharge process, I felt something is not right. After he told me the cost of operations i said the amount has exceeded my insurance coverage & i would need to go to other hospital within my means. Dr Muru tried to help by getting in touch with his friend in HKL & according to Dr Muru's nurse i will have a surgery within 10 days and I have to wait for HKL nurse to call me. 5 days after that i still haven't received any call from HKL nurse so I got in touch with Dr Muru's clinic. The nurse said she'll ask Dr Muru about it. Days went by without any update nor phone calls. Until Friday i kept calling Dr Muru and HKL trying to confirm the said arrangement but to no avail. In the end, i finally got to call Dr Muru on Friday 4pm. He admitted that he got all the messages & queries from his nurse and PROCEED TO SCOLD ME. i was extremely shocked by this bcs this attitude is the total opposite of Dr Muru i met the week before. He raised his voice and repeatedly say he cannot arrange everything for me & there's nothing else he can do. I was so dumbfounded by this bcs HAD HE OR HIS CLINIC CALLED ME 3 days earlier, I would have tried other ways to get the treatment. But NOBODY CALLED ME TO SAY SO. Now all I'm getting is scorn by Dr Muru & still in pain. So, no thank you for Dr Muru's service..avoid him at all cost. He is dishonest with his words 👎🏻 0 ⭐