We would like to express our deepest gratitude to the doctors and nurses at Kek Lok Si Hospital Penang for their outstanding care and compassion shown to my late mother during her final days. A special and sincere thank you to Dr. Neoh Kar Keong, whose dedication and professionalism went above and beyond. Dr. Neoh did everything possible to manage the complications my mother faced, and he always took the time to explain her condition to us in great detail, giving us both clarity and comfort during a very difficult time. His kindness, patience, and unwavering commitment to my mother's care truly reflect a heart of gold. We are especially grateful for Dr. Neoh’s compassion on the day my mother passed. He even made the effort to video call my sister, who was rushing to the hospital, so she could be with our mother in her final moments. That gesture meant more to us than words can say. The hospital itself is very clean, well-managed, and the staff are enthusiastic and attentive. We are truly thankful for the care provided and will always remember the love and respect shown to our mother. Thank you once again, Dr. Neoh, and all the amazing staff at Kek Lok Si Hospital. Warmest regards, Wong family (Your patient The Late Khaw Suan Kee)