I visited the Emergency Department due to a fever. The registration process was smooth and the staff were attentive. Special thanks to Dr. Ravind, who explained my condition clearly and provided the necessary treatment. Overall, I am satisfied with the care I received and truly appreciate the staff’s efforts.

We had a truly excellent experience at the Emergency Department and I would like to extend my heartfelt thanks to Dr Ravind. From the moment he attended to my son, he was incredibly calm, humble, and compassionate. Despite my son being in significant pain, Dr Ravind managed to make him feel comfortable and safe. His gentle approach and reassuring manner really helped ease my son’s fear and our worries as parents. He took the time to assess the situation carefully and explain things clearly, even in what I know is a very busy emergency setting. We are truly grateful for the care my son received. Thank you, Dr Ravind,

I would like to express my heartfelt gratitude to Dr. Ravind, who attended to me earlier at the Emergency Department. He carefully checked my condition, asked about my pain, and clearly explained the IV medication as well as the discharge medications that were given to me. I would also like to extend my sincere thanks to the ED nursing staff who assisted and monitored my condition. I’m sorry I didn’t manage to get your name earlier. From the moment I registered, through observation, until I was seen by Dr. Ravind and the ED nurses, the service was truly outstanding. I am very happy and satisfied with the care and attention provided. Special thanks as well to the Pharmacy staff, Miss Faz, for her very clear and detailed explanation of my medications. She was friendly, professional, and always greeted me with a warm smile. I truly hope this excellent level of service can be consistently provided to everyone who comes to BTMC.

My twins were admitted to the pediatrics ward. The staff were very kind and friendly. The doctor was also kind and friendly. The hospital food was very delicious; it was diced, making it easy to eat. Very good. And the doctor in the Emergency Department, Dr. Ravind, was very friendly.

A thousand thanks to Dr. Ravind, Dr. Kong, and all the ED staff — especially Nurse Mimi, Dina, Atiqah, Rina, Syakilla, Kak Shida, and Kak Ray 🙏 Before this, I was admitted to other hospitals and developed trauma every time blood needed to be taken, IV line inserted, or medications given. I would always cry because it was painful, and nurses had to poke many times just to find a vein. But at BTMC ED, the nurses are extremely professional — I honestly didn’t feel pain at all when they took my blood or inserted the line 😂 They were so gentle and even said, “Sorry if ada sakit, just bagitahu” 🥹 That alone meant so much to me. All the nurses I mentioned truly have very kind hearts. Even while handling two Red Zone patients at the same time, they still managed the situation calmly and professionally.im so nervous at red zone that time , but Dr. Ravind make me calm . acted very fast and efficiently in the Red Zone — I didn’t expect such prompt action 🙏 He is calm, professional, and explained everything very clearly and easy to understand. His response and treatment were excellent, and now I’m slowly recovering — truly grateful 🥹 Special thanks as well to Specialist Dr. Kong Wai Yew, who handled my case with great detail and professionalism. His treatment made me feel much better, and I followed everything he advised with confidence. Big shoutout to the Medical Ward staff too — all very friendly, helpful, and provided excellent service, especially Nurse Rashini, Zulaikha, Julaika, and Lia 👍 Not forgetting my physiotherapists — Nico, Amir, and another Chinese female therapist (sorry I forgot your name 🙏). They helped me so much and explained clearly why each step was important. Lastly, thank you to the pharmacist, Miss Aisyah — friendly, kind, calm, and very thorough. She came to my ward and explained clearly how to use my medications, making sure I truly understood everything. Honestly, I felt very well taken care of ❤️🫰🏻🫂 Highly recommended ⭐⭐⭐⭐⭐