Hello everyone. I would like to humbly provide feedback regarding Aurelius Hospital Negeri Sembilan (AHNS). It all began when my husband, Adib, was unconscious on 1/12/2024 at the Emergency Department of AHNS. At that time, Dr. Raj (Rajendra Rao) came to inform us about what Adib was experiencing and what needed to be done immediately. Adib was in the ICU at AHNS for almost a month, and then continued his stay in the ward for about two more weeks. In total, our "vacay stay" lasted around 41 days. Throughout this time, Dr. Raj consistently provided treatment, advice, and his time to us as a family. Dr. Raj always updated us immediately, explained things clearly, and provided us with solutions. To put it simply, we are extremely satisfied with Dr. Raj’s service. He is thorough, experienced, and allowed us the opportunity to make informed decisions regarding Adib’s care. I am truly grateful for the quality of service he provided. AHNS should reward Dr. Raj for his exceptional care. Also Adib under care of Christopher for physio. Adib like his service and happy to do the exercise everyday. Also Faiz and Remy take in charge while Christopher on leave . This team should also get reward as their service towards patient are very impressive. I would also like to take this opportunity to express my heartfelt thanks to all the doctors, staff, and nurses in ICU (Bay 2), Ward 106, Dr. Lawrence, Dr. Affan, Dr. Wale, Dr. Narisa, Dr. Lim, Team Marlina, Amira (GL/billing team), the cleaners, the security guards, and everyone else I may not have mentioned. We are deeply grateful as a family. We highly recommend AHNS to everyone for receiving quality treatment and service.

Dear Aurelius Hospital Team, I am writing to express my sincere gratitude for the excellent care and hospitality shown to my mother during her recent admission. My mother was admitted on New Year’s Day, 1st January 2026, due to vomiting. Given her medical history of aneurysm clipping and a VP shunt, I was naturally very concerned. I truly appreciate how understanding and reassuring the nurses and doctor on duty were, and how attentively they listened to and addressed my concerns. Her medical check-up went smoothly, and she was admitted to the ward during the day. I was especially impressed by how efficiently and promptly the nurses worked. Their professionalism and quick response provided great comfort to both my mother and our family during a stressful time. During her stay, the nurses and doctors also showed genuine concern regarding our financial situation. I was touched by how considerate and supportive they were, remaining mindful of my circumstances. I sincerely appreciate this level of understanding, as it is an important matter that I also need to manage. Most importantly, the entire team went beyond my expectations in supporting our family during a time of need—especially me as her daughter. Their kindness, patience, and willingness to go above and beyond provided great reassurance and meant more to us than words can express. As I was not able to be with my mother at all times and had to travel back and forth, communication was sometimes challenging. There were moments of misunderstanding, as my mother would occasionally forget what the doctors had explained or the treatment plans for her recovery. I was deeply touched by the way Nurse Priya understood my concerns. She took the time to calmly reassure me, clearly explain my mother’s treatment plan, and ease my worries. This support meant a great deal to me during an emotional time. Throughout this experience, I was deeply impressed by the compassion, dedication, and attentiveness of the nursing team. What stood out most was that the nurses were not only welcoming with their beautiful smiles, but truly beautiful at heart. No matter the time of day or night—even at 3 a.m.—their smiles never left their faces, and they always greeted us warmly, creating a comforting and positive environment. Because of this, my mother felt safe and comfortable throughout her stay. She had no worries even when I was unable to accompany her, knowing she was in caring and capable hands. This peace of mind meant everything to our family. The doctors also deserve special recognition for their outstanding care. Their knowledge, clear communication, and commitment to patient well-being inspired great confidence. I truly felt listened to and respected, and I am grateful for the high standard of medical excellence provided. I would like to express my greatest gratitude to Nurse Priya, Nurse Viemala, Nurse Aqilah, Nurse Aesther, Nurse Kelly, CA Wani, CA Balkis, CA Diana, CA Intan, and CA Danu for their exceptional care and dedication. I would also appreciate it if you could kindly extend my thanks to all the nurses who were on duty while my mother was warded in rooms 316A and 313, in case I have missed anyone. They all truly deserve so much more. Not forgetting my mother’s doctor in charge, Dr. Raj, I would like to convey my sincere appreciation for his care and professionalism. I am especially grateful for the way he explained my mother’s condition and treatment plan in a clear and understandable manner, as I do not have a medical background. His patience and clarity gave me great confidence and reassurance. Please extend my heartfelt thanks to everyone involved. Your nurses and doctors are a credit to Aurelius Hospital, and their dedication reflects the values of excellence, compassion, and integrity that truly set your institution apart. I truly hope this compassionate attitude continues, as it brings great comfort and reassurance to patients and families alike. P/S: I have given a written note to customer service, I do hope it did finds it way to you.

During my stay at Aurelius Hospital, I was under the care of two exceptional specialists, Dr. Joyce Pauline Joseph (neurologist) and Dr. Rajendra (neurosurgeon). Both were incredibly kind, attentive, and thorough in their explanations, making every effort to investigate and determine the root cause of my long-term pain. I was admitted to Ward 3A, where the nurses provided outstanding care. They were kind, helpful, and always quick to respond when needed. Their professionalism and friendliness made my stay much more comfortable. The hospital food was fresh, tasty, and well-prepared, adding to the positive experience. Compared to my previous admission at another private hospital farther from home, Aurelius Hospital has significantly improved under new management, offering a much better environment and overall experience. I highly recommend this hospital for its excellent medical care and dedicated staff.

Sitting in ward 2 for treatment with Dr. Raj Rajendra Rao. for a slip disc. The doctor's explanation was easy to understand. Very satisfied.. the nursing staff is also good.. the best service.. very recommended

**An Unforgettable Experience at Aurelius Hospital Negeri Sembilan** If you're planning to check in or be admitted to this hospital, here’s something you should know! I was admitted to Aurelius Hospital on March 24, 2025, just a few days before Hari Raya Aidilfitri, after being diagnosed with a slip disc. While I expected the usual good service based on my previous experiences at this hospital, what happened next truly surprised me. Initially, I was placed in a two-bed ward as covered by my insurance, and everything met my expectations—excellent customer service, smooth admission process, clean facilities, and decent food. However, my experience took an unexpected and heartwarming turn on March 26, just before my scheduled surgery with Dr. Rajendra Rao, a friendly and attentive specialist doctor. I received an invitation to be interviewed on *Malaysia Hari Ini* (TV3) on March 27, 2025. Wanting to ensure I did not disturb other patients, I requested to use a quiet room. The ward nurses on the third floor informed the PR team, which then escalated my request to Ms. Joanna Tighe, the CEO of Aurelius Hospital. What happened next left me deeply moved. Recognizing my charity initiative, #30hari30surau on TikTok, Ms. Joanna went above and beyond by offering me a complimentary upgrade from a two-bed ward to a VIP Suite for my comfort and convenience. This act of kindness was beyond what I ever expected from a hospital. It was a reflection of how Aurelius Hospital Nilai values not just medical treatment but also personal well-being and community contributions. The interview with TV3 went smoothly on March 27, 2025, and I want to extend my highest appreciation to the incredible team at Aurelius Hospital Negeri Sembilan. Special thanks to the third-floor ward staff, Dr. Rajendra Rao and his surgical team, Syafawati, Ambassador of Aurelius Hospital, Tengku Azfar from Corporate Communications, and Ms. Joanna Tighe, Chief Executive Officer of Aurelius Hospital Negeri Sembilan. Your exceptional care and support have made a significant impact on my recovery journey. Aurelius Hospital Negeri Sembilan is not just a medical facility—it is a place where patients are treated with genuine care and respect. Their personalized approach to patient hospitality sets them apart, making it more than just a hospital, but a home away from home. Highly recommended for anyone seeking not only medical excellence but also heartfelt service.