Dear Dr Charles, I would like to express my deepest gratitude for the care and dedication you have shown in treating my child at colombia asia hospital batu kawan. From our first admission in January due to RSV, followed by pneumonia in March and most recently UTI in April, you have been there for us through every difficult moment, your kindness, patience, professionalism and commitment give us strength and reassurance during very stressful times. Thank you for always taking the time to explain everything clearly and for treating my child with such compassion and care. We truly appreciate all your efforts and the excellent treatment you have provided. We are sincerely grateful to have had a doctor like you caring for our child baby awanis sofea ❤️ Thank you once again, Dr Charles 🤍 With heartfelt appreciation, Ibu kepada Siti Awanis Sofea🌹 Please help to pass this message to Dr Charles. I truly hope he knows how grateful and appreciative we are for everything he has done for our child and family 🥰

Good experience with paediatric Dr Charles.

Dr. Charles is very good in service, very friendly, and highly responsible.. recommended

Dear Dr Charles Ong Thank you very much for treatment my daughter.

Great customer service at registration. The receptionist brought all documents back and forth from the counter for me while I was seated handling my sick daughter. The triage team at Level 1 were light-hearted, friendly, and patient while they worked, which was great as I arrived a little distressed ❤️ My girl was referred to Dr. Charles Ong. His office is very welcoming, bright, and clean, with lots of toys and an aquarium. Dr. Charles made our hospital experience relaxed and comfortable. He explained the medical situation professionally, went through all medical reports with us, worked quickly and efficiently, and had insight into insurance policies, which helped me make better decisions during our treatment. He accommodated us as much as possible and even came to check on my daughter in the ward over the weekend (Saturday and Sunday). The team of nurses in the ward were great. It was my daughter's first time in the hospital, and Miss Edura was especially kind—offering her stickers and even helping to look after her while I ran down to the café to buy some food. Also, the hospital food was top notch, and portions were large. My daughter didn’t want to share some of her food with me 🥲 The café food was also very good, and we frequented it during our stay. We stayed for 5 days, and I think I gained weight 🤣 During discharge, I was behind a customer who was giving a staff member a hard time as he couldn’t understand his insurance GL status. I want to commend Staff Sneha for handling the situation very well by calmly explaining repeatedly, pointing out what had been done and what was left to do. The customer eventually left the counter without fuss 👍 Such a positive experience! Thank you Columbia Hospital Batu Kawan ❤️❤️❤️