I had an excellent experience at Sunway Medical Centre Damansara during the delivery of my child, from check-in to discharge. The staff were warm and attentive, and we found the facilities thoughtfully designed. Small details like the 15-minute drop-off bays and charging points at the registration lounge made things easier. I came in for a planned C-section on a Thursday morning and was attended to promptly, with the medical team ready at the appointed time. This was not my first C-section, but reassurance never loses its value. I remember an attendant asking if I felt cold, then gently slipping a warm blower under my cover in the operating theatre. The anaesthetist, Dr Iman, talked me through the procedure clearly, which I greatly appreciated. The nursery team and maternity nurses were exceptional. They showed great tenderness towards my newborn and kindness towards me, especially during the late-night hours when exhaustion set in. Their tones were kind as they delivered my baby to me around the clock for her feeds, keeping the environment quiet and restful while remaining approachable. The nurses who managed my recovery were equally attentive. One nurse, Kiew, stood out for her meticulous care, ensuring I was clean, comfortable and hydrated without being asked. That level of attentiveness makes a real difference when you are at your most vulnerable. The traditional confinement meals served in a hospital setting were a pleasant surprise and thoroughly enjoyable. We opted for the executive suite, which was spacious and well laid out, with a separate living area that gave my husband space to work while I rested. Space, privacy, and comfort matter when healing, and the suite delivered on all three. The location is also very convenient, right next to the Surian MRT station and surrounded by shops and eateries, making it easy for visiting family. A small but memorable moment: my husband saw the hospital CEO personally serving dessert to staff and patients during the Winter Solstice. It spoke volumes about the culture. Check-out was seamless, with billing and pharmacy handled in-room. This saved us significant time compared to a past experience elsewhere at which my husband spent over an hour going from counter to counter on several floors. We’ve since returned for our children’s check-ups, and the experience has been just as positive. The staff were accommodating in arranging appointments, including with Dr James Kok, and our paediatrician, Dr Yee, who was kind enough to fit in a last-minute consultation. Naturally, the paed floor was quite full on that Saturday but the waiting areas were spacious, clean and well-ventilated. I would recommend this hospital for the consistency of its services and the thoughtfulness of the overall patient experience.

James is not a good doctor, terrible service.

I brought my mom to Sunway Medical Centre Damansara to see Dr James as she had been feeling dizzy for a week even after GP medication. Dr James was very patient and took the time to clearly explain her condition and the root cause. It was a reassuring experience overall. Would recommend him if you’re looking for an ENT specialist

I would like to express my sincere appreciation to the entire team at Sunway Medical Centre Damansara for their outstanding service during my son’s recent visit to the ENT specialist, Dr. Natasha. My husband brought our son in due to ringing in his ear, and from the moment they stepped through the doors, the experience was nothing short of exceptional. Every touchpoint reflected genuine care and professionalism. Various staff members took ownership to assist proactively — no long, confusing waits, no uncertainty. During registration, someone checked in to see if help was needed. When the waiting time stretched a little longer, another staff member approached to ask what they were waiting for and ensured things moved along smoothly. Even the staff at O’Brien were friendly and attentive, when sunlight fell directly on my son, the staff immediately drew the blinds without being asked. Every single person we encountered contributed to a seamless, reassuring experience. It truly felt like a coordinated team effort from start to finish. Thank you, Sunway Medical Centre Damansara, for setting such a high standard of patient care. We left feeling grateful, impressed, and confident that we were in good hands. Highly recommended!