I sincerely extend my appreciation to the plastic surgeon Dr Shamala, Ms Nicole Chuah CA, medical team, nurses, and supporting staff for their outstanding care and professionalism during my operation. Your dedication and commitment to patient well-being are truly commendable. Thank you for ensuring a smooth and reassuring experience.

My family had a wonderful experience with Dr. Shamala. She is compassionate, patient, and highly accurate with her medical guidance, taking holistic care of patients' well-being. Her nurse, Nicole is outstanding as well, always cheerful, attentive, and thorough with follow-ups! Very lucky to have know this doctor and nurse!

Dear Sunway MO, ER MO, All Nurses and Doctor I would like to extend my sincere gratitude and deepest appreciation to everyone involved in the care of my son, Lee YK, during his stay from 25 September onwards, as well as to you personally for your constant support and assistance throughout this journey. To all the nurses on the M Floor (M-05-02 and M-06-02) and 9th Floor (9A-13), thank you for your unwavering dedication, kindness, patience, and professionalism. Your compassionate care, attention to detail, and comforting presence provided immense reassurance to our family during a very challenging time. The care and empathy you showed towards my son went far beyond your daily responsibilities, and for that, we will always be grateful. A special thank you to Dr. Shamala, Dr. Mah, and Dr. Nurul for your professionalism, expertise, and commitment to ensuring the best possible care for my son. Your clear communication, medical guidance, and genuine concern gave us confidence and peace of mind throughout his treatment and recovery. We are deeply thankful for the exceptional care you provided. I would also like to express my appreciation to Honey from the Billing Team for her helpfulness, efficiency, and professionalism in assisting us with all billing-related matters. Your support made the administrative process smooth, clear, and stress-free during a period when our focus was entirely on our son's well-being. Finally, a very special thank you to everyone who coordinated and arranged the numerous aspects of my son's care. Your willingness to help, responsiveness, and dedication did not go unnoticed. Every interaction reflected a genuine commitment to patient care and family support, and your efforts made a significant difference to our experience. Please convey our heartfelt thanks to all team members involved. We are truly fortunate to have encountered such a caring, compassionate, and dedicated healthcare team. The professionalism, kindness, and excellence demonstrated by each of you reflect the highest standards of patient care and service. From the bottom of our hearts, thank you for everything you have done for Lee YK and our family. Your care, support, and dedication will always be remembered and deeply appreciated. With our deepest gratitude and appreciation, Joshua Lee & Family

Dr Shamala is a very kind and compassionate doctor. I can really see her passion and commitment in her craft so I appreciate her for that. Her clinic assistance, Nicole Chuah is also very accommodating and friendly towards her patients. She ensures to calls them ahead to remind them of their upcoming clinic visits. I appreciate both of them.

Post-Hospitalisation Review I would like to express my heartfelt thanks following my recent hospital stay and recovery journey. From admission to discharge, the care I received was truly commendable. Medical Care: A special thanks to Dr. Shamala, my primary doctor, for her thorough assessments, empathetic care, and clear communication throughout my treatment. I would also like to acknowledge Dr for her skilled expertise and which played a key role in my recovery process. Ward 8B Experience: The nursing care at Ward 8B was exceptional. Every nurse showed professionalism, warmth, and patience, ensuring my comfort and wellbeing were prioritized. A special mention goes to Staff Nurse Chin YC, whose polite demeanor, attentiveness, and calm presence made a positive difference every single day. Thank you to all nurses in ward 8B Facilities and Support Services: I appreciate the prompt response from the building service team once the issue with the bed light was identified. Their swift action ensured that my stay remained comfortable and safe. Areas for Improvement: While my overall experience was very positive, I would like to highlight a couple of areas for improvement: • The lifts were frequently slow, causing some delays especially during peak hours. Optimizing this could significantly enhance patient mobility and convenience. • I also noticed that EncoreMed appointment slots were opened for booking even when the doctor was unavailable. It would be helpful if the system could reflect real-time availability to avoid confusion or unnecessary rescheduling. Final Thoughts: Despite the minor inconveniences, I am deeply grateful for the high standard of care and professionalism demonstrated by the entire team. Thank you once again to all the doctors, nurses, and support staff for your dedication. It made a difficult time much more manageable. Warm regards, Joey Hor.