Customer service is good, staff Janet is nice, will keep following up. Dr. Lau Lee Siang is great.

Dr Louis was very friendly and everything was performed professionally, very satisfied with the experience here.

Dr. Lau Lee Siang is very professional and caring in handling my case. He put in a lot of patience and effort in explaining my situation. Good.

Little comments here regarding my experience visiting to BMC. Initially I was heading to the heart and lung clinic and looking for Dr. Wong J.L to get consultation from him due to my severe cough. But unfortunately when I reached there, doctor wasn’t in the clinic and the nurse asked me to wait until doctor to come. I’ve been waiting for 30mins but still didn’t seen Dr. Wong so I asked the nurse when is the doctor will be available, the nurse ask me continue to wait for another 30 mins. In the end I decided to proceed to emergency department instead due to those nurses weren’t sure when is the Dr. Wong J.L will be coming. At the emergency department, the medical officer in charge Dr. Louis Lau is very helpful. He checked my condition carefully and prescribed me proper medication to treat my flu and cough. I hope the specialist clinic can improve their efficiency so that patients no need to waited for so long or if doctor needed to perform surgery with other patient, they shall let us know at least we have preparation that we need to wait.